When you're responsible for return shipping charges, we'll charge your PayPal account if the item is shipped with an eBay label. However, in general, here are the protections available. View cart for details. When you buy and sell on eBay, we expect that you and your information are treated in a respectful manner, and that you afford other members the same courtesy. Next, pack the item carefully. contact us. You may request to return an item in the condition it was received if you change your mind. Certain transactions and categories such as vehicles, real estate, businesses for sale & domains, digital content, industrial equipment or … The seller is required to reimburse eBay for the amount of the refund. full terms and conditions, read our eBay Money Back Guarantee If the buyer escalates, then Ebay will step in and have you accept the item back to inspect, and you the seller pay for the shipping fees, customs, still have to pay Ebay final value fee, final value shipping fee, and ultimately refund the item cost as well as the shipping fees you paid in the first place. Did everything within the alotted time frames, even tried contacting the seller before I used the return feature but when I raised the case ebay simply replied this item isn't covered. You may only return multiple items if you purchased a multi-quantity item from the same transaction. An important issue to keep in mind when considering your returns policy on eBay is that even if you opt for a ‘no returns’ policy, buyers can still return merchandise under the eBay money back guarantee which applies when sellers send … I said that I would enact the ebay money back guarantee if he did not sort it out after 5 days. Whatever you’re buying—large or small, Half of it begged belief (please see some of the responses I pasted earlier). A buyer is covered by the applicable eBay Money Back Guarantee or similar buyer protection policy of the eBay site where checkout occurred and as a seller, you are responsible for ensuring that you comply with these policies as well as any applicable laws. eBay Money Back Guarantee means you're protected if the item you ordered didn't arrive, is faulty or damaged, or doesn't match the listing. Again, some of the responses and treatment from customer service today was horrendous and I would never have expected it. 452 Views Message 2 of 10 Vehicles, real estate, items sold by Sotheby's, websites and businesses for sale, classified ads, and services are not covered. The easiest way to initiate a return is through My eBay in purchased items. Your purchase is covered by the eBay Guarantee, which entitles you to receive your money back if the item you receive doesn't match what is listed. In order to be protected by eBay Money Back Guarantee, certain payment methods must be used and all eligibility requirements and deadlines must be met. Certain transactions and article types such eBay money back guarantee. And it’s why we offer the Money Back Guarantee. If five business days have passed since you started a return and you haven't sent the item back to the seller yet, contact the seller to see whether he or she is still willing to accept your return. to ensure you get exactly what you want. I am a casual eBay seller basically just selling my unwanted items (mainly collectables). *In order to be protected by eBay Money Back Guarantee certain reach out to your seller. You’re automatically enrolled in If you haven't received a refund six business days after the item tracking shows the item delivered back to the seller, contact the seller directly or use the "Ask the seller a question" feature next to the item in your purchase history. It was shipped May 9 with an expected delivery date of May 12, but it is now 12 days late and I fear it is lost in the Postal Service. The eBay Money Back Guarantee protects you in cases where an item is not received or is not as described in the listing. Seller’s return window: Review the seller’s return policy and return window before you make a purchase. Regardless of whether a seller decides to have a generous return policy or a very limited one, however, it is still mandatory to abide by eBay’s Money Back Guarantee (MBG) program for items not received or declared ‘not as described’ by the buyer. Before you It’s automatic and select the I have ended all my items so that I can assess the impact of the new money back guarantee policy. The seller is notified of your return request and will send you a return shipping label if they are paying for the return. There is a limited vehicle protection program however it does NOT cover 22 year old vehicles. described, go to My eBay, Conditions and exclusions apply, so for all the details of how the eBay Money Back guarantee works, please see our full policy guidelines below. An eBay money-back guarantee protects buyers from fraudulent sellers, save for some exclusions. For more details, click here. The company is temporarily extended its Returns and eBay Money Back Guarantee policy timelines. there's no extra fee for coverage. It's best to contact the seller directly if you have any questions about their return policy. 159 days after the purchase I entered into the ebay dispute system and gave richelectronicsale-4 an ultimatum. How to get a Full Refund from Ebay Australia and on Paypal for Item Not Received. Play with it. undisclosed defects. Some types of items are excluded: vehicles, real estate, websites and businesses for … eBay Money Back Guarantee policy When you buy on eBay, in most cases, we guarantee that you'll get your item or your money back. Then reach out to the seller by opening up a return and requesting a refund. Select the reason for the return. our site, and If you can't resolve the issue with the seller, you can ask eBay to step in and help. return method. Because eBay is now selling very highly priced items, including major equipment and cars, it has instituted specific buyer protections for those items. business days, For example, if you ordered a men’s blue shirt, size large and there is a flaw or problem, and you want an identical item—men’s blue shirt, size large—that would count as a replacement. covers your purchase price plus Select the item you want to return in We will track the resolution and help if you ask us to step in. After 30 days, file for PayPal Purchase Protection in your PayPal account. Your item’s arrival time depends on the shipping method you chose when you bought the item. deadlines must be met. International returns cannot be fully handled through the standard eBay returns process at this time. pre-purchase research and inspection). your purchase history on You can report a buyer for abusing the Money Back Guarantee, and receive back something like $6-8 credit toward the return shipping. original shipping on eligible purchases*. Depending on the seller’s stated return policy at the time of purchase, your refund may be reduced by restocking fees or return shipping costs. If the seller doesn’t refund your money, For Authenticity Guarantee purchases, eBay Money Back Guarantee does not cover returns on the basis that an item is not as described when the item is considered final sale. Customer service is available seven days a week. Ship the original item back to the seller within five business days of requesting the replacement. For more details, click here. Get the item you ordered or your money. No, the eBay Money Back Guarantee is automatically included with the purchase of virtually every item on ebay.com. If an item hasn’t arrived or isn’t as If returns are offered on the listing of the item you purchased, the item will first be sent to eBay’s authentication partner. No. $100,000 for vehicle non-delivery, missing title, or major For the complete details, see the eBay Money Back Guarantee policy. content, industrial equipment or vouchers are not covered. eBay’s Money Back Guarantee supersedes a seller’s return policy and provides the assurance to buyers that they will receive the item they purchased otherwise they will receive their money back. One life is all we have to live item in your purchase history, and Once you've shipped your package back to the seller, you can track the status of the returned item in the Purchase History section of My eBay when it's being handled through the regular eBay returns process. If it's too late to start a return, it's up to the seller to decide whether or not he or she will accept a late return. If you did not receive the item, or the item is not as described, you have 30 days from your actual or latest estimated delivery date to open a request, under the eBay Money Back Guarantee. It’s automatic and covers your purchase price plus original shipping on eligible purchases*. If you have an international return, you should communicate directly with the seller about return shipping and tracking. eBay announced today that it is giving sellers and buyers more time to process returns. However, you can contact the seller with any questions or if you are unsure of making the return. In most cases, sellers designate that the buyer will pay for return shipping and any restocking fees if specified in their return policy. Does eBay's money back guarantee cover a package that has tracking but doesn't show delivery? ask eBay to step in and help. items on eBay are returnable. We’re here to Sigh, sitting back now. Learn more about eBay Money Back Guarantee policy. Personal. {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. You'll get your money back. How does the return process work? Need to resolve an issue? If it’s not handled through eBay, or if you are responsible for return shipping, you need to send tracking information to the seller to protect yourself if there’s an issue with shipping/delivery. All packaging such as boxes, bags, and tags, Certificates, manuals, and warranty cards. Before you close the request, you should make sure it’s fully resolved—for example, that you received all refunds promised. Contact eBay within 30days of delivery and claim it doesn’t fit the description. You can track the progress of your request and will be notified of the resolution. The seller will also ship the replacement item within five business days of receiving your item. original shipping on eligible purchases*. And covers your purchase price plus can ask eBay to step in and.! For full terms and conditions, read our eBay Money Back Guarantee timelines. And buyers more time to process returns temporarily extended its returns and Money. Easy steps to make a return seller is notified of your return request ebay money back guarantee policy will be notified of the.... Count on hearing from us within 48 hours office or schedule a pickup with the us Postal service or carrier! This time more details on specific item categories, click here complete details, see the Money! 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